We have a 14-day return policy, which means you have 14 days after receiving your item to be eligible for a full refund.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For online orders please post your return back to us, along with your order number and reason for return to:
Hehirs of Clifden
Market Street
Clifden
Co.Galway
H71YC86
You can always contact us for any return question at info@hehirs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make contact with us to let us know what item you would like it exchanged for. We are more than happy to put an item aside for you once we know your return is on the way. Please ensure to make contact with us first either via email or phone.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs will not be included in the refund.
We currently offer a flat-rate of €5 shipping for orders being delivered to the Republic of Ireland.
For orders outside of the Republic of Ireland, we offer a flat-rate of €15.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
With any queries, please feel free to email us at info@hehirs.com or call +353 95 21282
