Shipping policy

Ireland: flat rate of €5 for orders delivered in the Republic of Ireland.
Outside Ireland: flat rate of €15 for orders delivered anywhere outside the Republic of Ireland.

Customs charges on UK and non-EU orders

Orders to the UK (England, Scotland and Wales) and other countries outside the EU may be charged customs duties, import VAT and a courier handling fee when they arrive. These charges are not included in our prices or our shipping charge, and are paid by you, usually to the courier before your parcel is delivered.

Parcels can sometimes be held at a sorting centre until the charges are paid, so please look out for a message from the courier. We can’t tell you the amount in advance, as it depends on your country’s rules and the value of your order. If a parcel is refused because the charges weren’t paid, it will be returned to us.

Can’t see your country at checkout? Contact us here and we’ll do our best to sort it out.

Returns

You have 14 days from receiving your order to return it for a full refund. To be accepted, items must be unworn and unused, with tags attached, in their original packaging, and with your receipt or proof of purchase. We can’t accept returns on jewellery.

How to return an online order

Post it to us with your order number and the reason for the return:
Hehirs of Clifden, Market Street, Clifden, Co. Galway, H71 YC86
Returns from the UK and outside the EU can be held in customs on their way back to us, so please allow extra time. Marking your parcel “Returned goods” helps it through.

Exchanges

Contact us first by email or phone to tell us what you’d like instead, and we’ll happily put it aside for you. Then post your return to us as above.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we’ll put it right.

Refunds

We’ll let you know once we’ve received and checked your return, and whether your refund is approved. Approved refunds go back to your original payment method; your bank may take a few days to process it. Shipping costs are not refunded.

Questions? Email info@hehirs.com or call +353 95 21282.